Shipping policy

CRAFT LANE – SHIPPING POLICY

Last Updated: 24 August 2026

At Craft Lane, we want to make receiving your order as simple and convenient as possible.

Because Craft Lane works with multiple independent makers and vendors, shipping may vary depending on the products ordered, the vendor supplying the product and the delivery destination.

This Shipping Policy explains how orders are processed, shipped and delivered.

1. WHERE WE DELIVER

Craft Lane currently delivers within South Africa.

Available delivery options and costs will be displayed during checkout based on your order and delivery address.

If you are unsure whether we can deliver to your location, please contact us before placing your order.

2. DELIVERY OPTIONS

Craft Lane currently offers the following delivery options:

PUDO

Estimated cost: R90

PUDO may be available as a convenient locker-to-locker delivery option, depending on the destination and availability.

The applicable PUDO option and cost will be displayed at checkout.

Courier Guy

Estimated cost: R150

Courier Guy may be available for delivery to the address supplied at checkout.

The applicable delivery option and cost will be displayed at checkout.

FREE SHIPPING

Craft Lane offers free shipping on qualifying orders of R800 or more.

The free-shipping threshold applies to the qualifying order value and may be subject to exclusions displayed at checkout.

Craft Lane reserves the right to change the free-shipping threshold or applicable delivery options from time to time.

3. DELIVERY TIME

Craft Lane aims to have orders delivered within approximately 3–7 business days after the order has been successfully processed and payment has been received.

This is an estimated delivery period and not a guaranteed delivery date.

Delivery times may vary depending on:

The vendor supplying the product.
Product availability.
Order processing time.
The delivery destination.
The selected courier.
Weekends and public holidays.
Courier delays.
Weather conditions.
Unforeseen circumstances.

Some handmade, personalised or made-to-order products may require additional preparation time.

Where a product requires additional processing time, this may be communicated on the product listing or to the customer after the order is placed.

4. MULTIPLE VENDORS AND MULTIPLE PARCELS

Craft Lane works with independent vendors and makers who may be located in different areas of South Africa.

If your order contains products from more than one vendor, your products may be:

Shipped separately.
Sent from different locations.
Delivered in different parcels.
Delivered at different times.

For example, if you purchase products from two different Craft Lane vendors, you may receive two separate parcels.

This is a normal part of Craft Lane's multi-vendor model.

We will make reasonable efforts to ensure that all items in your order reach you as efficiently as possible.

5. SHIPPING COSTS FOR MULTIPLE VENDORS

Where an order contains products from multiple vendors, additional delivery costs may apply depending on how the order needs to be fulfilled.

Any applicable shipping costs will be displayed at checkout before you complete your purchase.

Craft Lane will make reasonable efforts to communicate any relevant shipping costs to you before the order is finalised.

6. ORDER PROCESSING

Orders are generally processed after successful payment has been received.

Vendors may require time to prepare handmade or made-to-order products before they are handed to the courier.

We aim to process orders as efficiently as reasonably possible.

If there is a significant delay affecting your order, Craft Lane may contact you using the contact details provided at checkout.

7. TRACKING YOUR ORDER

Where tracking is available, tracking information may be provided to you once your order has been dispatched.

Tracking information may be provided by Craft Lane, the relevant vendor or the courier service.

Please allow some time for tracking information to become active after the parcel has been collected.

8. CUSTOMER DELIVERY INFORMATION

Customers are responsible for providing accurate delivery information.

Please check that the following information is correct before completing your order:

Full name.
Delivery address.
Contact number.
Email address.
Any relevant delivery instructions.

Craft Lane cannot be held responsible for delays, failed deliveries or additional costs resulting from incorrect or incomplete information provided by the customer.

If you realise that you have entered incorrect delivery information, please contact Craft Lane as soon as possible.

9. FAILED DELIVERY

If a courier is unable to complete delivery because the customer was unavailable, the address was incorrect or another issue occurred at the customer's end, the courier may attempt redelivery or return the parcel according to its own procedures.

Any additional delivery charges resulting from incorrect information or failed delivery caused by the customer may be charged to the customer where permitted by law.

10. DELAYS

Although Craft Lane aims for delivery within approximately 3–7 business days, delays can sometimes occur.

Possible causes include:

Courier delays.
High-volume periods.
Public holidays.
Severe weather.
Road closures.
Incorrect delivery information.
Vendor processing delays.
Technical problems.
Circumstances outside our reasonable control.

If your order has not arrived within the expected delivery period, please contact us so that we can assist.

11. LOST OR MISSING PARCELS

If your tracking information indicates that a parcel has been delivered but you have not received it, please contact Craft Lane as soon as possible.

We will assist in investigating the matter with the relevant courier or vendor.

Customers should not assume that a parcel is permanently lost simply because tracking has not updated recently, as courier tracking information may sometimes be delayed.

12. DAMAGED PARCELS

If your parcel arrives damaged, please take photographs of:

The outside of the parcel.
The packaging.
The damaged product.
Any shipping labels.

Please contact Craft Lane as soon as reasonably possible and provide your order number and photographs.

We will assist with the relevant vendor and/or courier to determine the appropriate resolution.

Your statutory consumer rights are not affected by this procedure.

13. HANDMADE AND MADE-TO-ORDER PRODUCTS

Some Craft Lane products are handmade or made specifically after an order is placed.

These products may require additional processing time before dispatch.

Where additional preparation time is reasonably foreseeable, the relevant information may be included on the product listing.

Customers are encouraged to check the product description before placing an order.

14. PUBLIC HOLIDAYS AND WEEKENDS

Business days generally exclude weekends and South African public holidays.

Orders placed over weekends or public holidays may only begin processing on the next applicable business day.

Delivery times may therefore be longer during public holidays, festive periods and other high-volume periods.

15. INTERNATIONAL SHIPPING

Craft Lane currently focuses on deliveries within South Africa.

International shipping is not currently offered unless specifically stated on the website.

If Craft Lane begins offering international shipping in the future, additional shipping charges, customs requirements, taxes and other conditions may apply.

16. SHIPPING AND CONSUMER RIGHTS

Nothing in this Shipping Policy is intended to remove or restrict any consumer rights provided under applicable South African law.

Where a product is defective, damaged, incorrect or otherwise does not comply with applicable consumer protection requirements, customers may have rights to a repair, replacement, refund or other appropriate remedy.

Please refer to our Refund & Returns Policy for additional information.

17. CHANGES TO THIS SHIPPING POLICY

Craft Lane may update this Shipping Policy from time to time.

Any changes will be published on this page and the "Last Updated" date will be updated accordingly.

18. CONTACT US

If you have questions about shipping, delivery or an existing order, please contact Craft Lane.

Craft Lane

Email: suzette@craftlane.co.za

Website: www.craftlane.co.za

Business Address: Online

Last Updated: 24 August 2026